NovaComm Privacy Statement
NovaComm ‘s privacy policy covers the collection and use of personal information that may be collected by NovaComm anytime that you interact with us, including when you visit this website, when you purchase an item in our Dural showroom, have an installation carried out by us or when you call our sales or installation service personnel.
Please read the following to learn more about NovaComm’s information practices, including what type of information is gathered, how the information is used and for what purposes, who we disclose the information to, and how we safeguard your personal information.
When using our website, NovaComm advises that we have endeavoured to ensure that all information provided on our website is accurate and up to date, however we can take no responsibility for any error or omission on or related to our website.
Why we collect personal information
NovaComm collects your personal information because it helps us to deliver a superior level of customer service. It enables us to focus on providing you with more information and related offers in categories of greatest interest to you. In addition, your personal information helps us keep you updated in regards to the latest product releases, new upgrades available for equipment you may have purchased from us, special offers, and NovaComm events that you may like to hear about.
What Information we collect and how it is used
NovaComm usually collect information that allows us to keep in touch with you and provide you with a more personalised service. This includes your name, mailing address, phone number, email address, and contact preferences, as well as information about the products you own, such as the serial numbers, and date of purchase, along with information relating to the installation or service carried out by a NovaComm technician or a contractor acting on our behalf.
When you visit our website we collect information regarding visitors to our website and their behaviour when they are at the site, including information regarding what pages have been accessed.
When we disclose your information
NovaComm takes your privacy very seriously. We do not sell or rent your information to other marketers or companies. At certain times we may make certain personal information about you available to companies that perform work for us. Without such information being made available, it would be difficult for the contractor to deliver products to you, or complete service or installations on our behalf. At times we may also be required by law to disclose your personal information.
Cookies
As is standard practice on many websites, we use “cookies” and other technologies to help us understand which parts of our website are most popular, including where you visit, and how much time you spend there. We may also use cookies and other technologies to evaluate any online advertising that we may conduct.
NovaComm also gather certain information automatically and store it in log files on our host server. This information includes items such as internet protocol (IP) addresses, internet service provider (ISP), referring/exit pages etc. This information does not identify individual users.
In some of the email messages we send you, we may use a “click-through URL” that will direct you to our website. We track this click-through data in order for us to be able to determine your interest in different topics and measure the effectiveness of communications to our customers. If you prefer not to be tracked, please avoid clicking text or graphic links in the email.
Security
NovaComm takes all reasonable security measures to protect personal information from loss, unauthorised access, destruction, mis-use, modification or disclosure. However, we accept no responsibility for the unauthorised access of personal information held by our systems. Where we offer a link to websites of other unrelated companies, we are not responsible for their privacy practices. If you have any concerns in this regard, we encourage you to learn about the privacy policies of those companies before clicking on any links from the NovaComm website.
Privacy questions
If you have questions regarding our Privacy Policy, please contact NovaComm by email.
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